Clarity has always been a business imperative; perhaps, never more so than in these times of great challenge, rapidity and change. The ability to simplify the complex is an essential skill for leaders at all levels – for organisation, team and individual. Yet so many businesses suffer from ambiguity, leading to employee disengagement, customer dissatisfaction, inefficiency, lack of innovation and inability to adapt, all of which are potentially detrimental to the bottom line. Making things simple is tough; yet it’s something that deserves thought, effort and, probably, a change of approach. It starts at the top: People need to have [...]

Service businesses are worrying about candidate shortages, labour turnover and how they're going to fuel profitability and growth with such a shortfall of people. It’s clear that employee engagement drives customer satisfaction, which, in turn, impacts bottom line profits. There is also a clear correlation between managerial effectiveness and engagement levels, which goes on to impact the retention and morale of existing teams and, therefore, a company's ability to attract great people. By optimising people practices, leadership capability and accountability for engagement, together with clear ‘people KPIs’, the value add from your people is very likely to increase exponentially. However, [...]