Service businesses are worrying about candidate shortages, labour turnover and how they're going to fuel profitability and growth with such a shortfall of people. It’s clear that employee engagement drives customer satisfaction, which, in turn, impacts bottom line profits. There is also a clear correlation between managerial effectiveness and engagement levels, which goes on to impact the retention and morale of existing teams and, therefore, a company's ability to attract great people. By optimising people practices, leadership capability and accountability for engagement, together with clear ‘people KPIs’, the value add from your people is very likely to increase exponentially. However, [...]

During 2017, Purple Cubed interviewed more than 60 senior leaders across a wide variety of disciplines to find out how, in this vastly changed and changing world, organisations are successfully growing leadership capability. What we discovered was disappointing. Despite the third industrial revolution, the pace of change, and our volatile, ambiguous and complex climate, hardly anyone was veering off the traditional path. Leadership today goes beyond traditional business skills; it requires superior change management skills (thinking, problem solving, communication, emotional intelligence and so on…). It therefore makes sense to develop them universally – creating leaders at all levels. Holacracy [...]