How to unleash the power of an engaged workforce

Many hospitality businesses are worrying about candidate shortages, labour turnover and how they're going to fuel profitability and growth with such a shortfall of people. We know (and this is backed up by Forbes and numerous others) that “high levels of employee engagement drive improved customer satisfaction, which impacts bottom line profits. The effectiveness of an individual leader is a key factor influencing engagement and this also impacts retention of talented employees, discretionary effort in the organisation and organisational profitability.” There is also compelling evidence of a clear correlation between manager effectiveness and engagement level. This, in turn, impacts the [...]

2018-10-16T16:48:27+00:00 October 16th, 2018|

Purple Breakfast Club – Summary of Outcomes

On 3rd October, at an exclusive event for the C-Suite, business owners and investors within the hospitality space, an exclusive audience of 30 of hospitality’s ‘great and good’ gathered to debate:   PUTTING PEOPLE FIRST - YOUR BEST BUSINESS MOVE   Richard Branson’s been saying it for years, Luke Johnson wrote about it in The Times. So why isn’t every board putting people at the top of the agenda?   PANEL: TIM KIDD, MD, Kantar Worldpanel, Europe and US - placed 5th in The Glassdoor Top 50 most people-centric CEOs (ahead of Mark Zuckerberg, Rob Papps, Tim Cook) KIERAN LAWTON, [...]

2018-10-10T11:15:40+00:00 October 10th, 2018|

Change series (#4) Why employers must change their attitudes to mental health at work (a three-minute read)

By Jane Sunley, Author + Founder of Purple Cubed According to a study by Deloitte, poor mental health costs employers between £33bn and £42blth every year, with an annual cost to the UK economy of between £74bn and £99bn. Yet even today employers who proactively support mental at work are in a minority – this must change. ‘Thriving at Work’, the Stevenson/Farmer review of mental health and employment sets out what employers can do to better support all employees, including those with mental health problems, to remain in and thrive at work. Deloitte’s analysis shows that investments made in [...]

2018-07-26T17:25:10+00:00 July 26th, 2018|

Creating a business strategy that supports change

For change to succeed, it’s important to articulate a clear strategy. At a basic level, the business strategy enables a universal understanding of where the organisation is aiming to get to and the top line on how this might be achieved. If this is in place, it can act as a sense check when decisions are made and will also provide a steer when things don’t go according to plan. No strategy should be so rigid so as to inhibit adaptation and growth, yet many of our research interviewees felt that their strategy documents were so long, complex and [...]

2018-05-24T10:26:18+00:00 May 24th, 2018|

How to ensure your company culture will support successful change

An organisation’s cultural DNA forms a core from which everything else flows (or should do). It defines what your organisation stands for, on what basis decisions are made and regulates how things are done. A positive and healthy culture will play a major role in the success or failure of change (and remember it’s estimated that 70% of change projects do indeed fail). This is because if everyone is aligned in their purpose, thinking and behaviours, it’s far easier to engage them in the journey. They’re also far more likely to help keep things on track and raise any [...]

2018-05-08T16:49:01+00:00 May 2nd, 2018|

Organisations with strong and transparent cultures perform better

Having clearly-defined and communicated values helps companies attract and develop key talent Companies with strong cultures perform better, a study from Mercer has revealed. In research seen exclusively by HR magazine, Mercer analysed Glassdoor feedback from 75,000 current and former employees who were asked to rate their employer’s culture from one to five. Businesses that scored highly tended to be team-orientated and stand by their values. Firms with a ‘great’ culture had a total shareholder return (TSR) outperformance median of 3%; companies rated ‘bad’ for culture had a TSR outperformance of -11%. The research found that while company culture can create [...]

2018-05-08T16:51:55+00:00 April 10th, 2018|

THE CHANGE SERIES #2 Getting the most out of your people tech

Jane Sunley, business author, CEO + Founder of Purple Cubed  For organisations of all types and sizes, digitising the ‘people stuff’ will bring about numerous benefits. You’d expect it to help you save time and cost though, used correctly and with commitment, it will also help with recruitment and selection, with employee engagement and retention, with communication, creativity, recognition, health and wellbeing, with growing capability, with leadership, with enabling people to progress, contribute and drive their careers – the list goes on… However, investing in people tech is seen by many as a potentially risky and expensive business and [...]

2018-04-24T10:47:10+00:00 March 27th, 2018|

How to harness change successfully

In the ‘good old days’ you could line up your people, tell them how it was going to be and they’d go off and deliver it. But things have changed. There’s certainly a lot of change afoot right now – you only have to look at some of the high street hospitality businesses to see that. Many businesses are finding it really difficult to adapt to change fast enough.  Economic tensions, environmental challenges, political fragmentation are the language of the modern economy and it’s causing great uncertainty and volatility all round. And as technology and globalisation continue to advance, [...]

2018-03-20T10:14:40+00:00 March 20th, 2018|

BUSINESSES ARE BEHIND THE CURVE WHEN IT COMES TO ADAPTING TO CHANGE

Whether it’s biology or business, the phrase ‘survival of the fittest’, (Spencer, Darwin), has been proven time and time again. Those who adapt are most likely to survive and thrive.  Yet despite the evidence, too few organisations are effectively adapting to the modern world as defined by continuous change. Economic tensions, environmental challenges, political fragmentation; this is the language of the modern economy and it’s causing great uncertainty and volatility around the world. Add in the third and fourth industrial revolutions and you soon realise that ‘fast’ has become the ‘new big’. And as technology and globalisation continue to [...]

2018-03-15T11:09:06+00:00 March 15th, 2018|