About Tom Lake

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So far Tom Lake has created 8 blog entries.

Change series blog (7): Clarity fuels businesses – kicking off a successful approach

Clarity has always been a business imperative; perhaps, never more so than in these times of great challenge, rapidity and change. The ability to simplify the complex is an essential skill for leaders at all levels – for organisation, team and individual. Yet so many businesses suffer from ambiguity, leading to employee disengagement, customer dissatisfaction, inefficiency, lack of innovation and inability to adapt, all of which are potentially detrimental to the bottom line. Making things simple is tough; yet it’s something that deserves thought, effort and, probably, a change of approach. It starts at the top: People need to have [...]

2018-11-09T15:25:13+00:00 November 9th, 2018|

How to unleash the power of an engaged workforce

Many hospitality businesses are worrying about candidate shortages, labour turnover and how they're going to fuel profitability and growth with such a shortfall of people. We know (and this is backed up by Forbes and numerous others) that “high levels of employee engagement drive improved customer satisfaction, which impacts bottom line profits. The effectiveness of an individual leader is a key factor influencing engagement and this also impacts retention of talented employees, discretionary effort in the organisation and organisational profitability.” There is also compelling evidence of a clear correlation between manager effectiveness and engagement level. This, in turn, impacts the [...]

2018-10-16T16:48:27+00:00 October 16th, 2018|

Purple Breakfast Club – Summary of Outcomes

On 3rd October, at an exclusive event for the C-Suite, business owners and investors within the hospitality space, an exclusive audience of 30 of hospitality’s ‘great and good’ gathered to debate:   PUTTING PEOPLE FIRST - YOUR BEST BUSINESS MOVE   Richard Branson’s been saying it for years, Luke Johnson wrote about it in The Times. So why isn’t every board putting people at the top of the agenda?   PANEL: TIM KIDD, MD, Kantar Worldpanel, Europe and US - placed 5th in The Glassdoor Top 50 most people-centric CEOs (ahead of Mark Zuckerberg, Rob Papps, Tim Cook) KIERAN LAWTON, [...]

2018-10-10T11:15:40+00:00 October 10th, 2018|

PURPLE Magazine: SPECIAL ANALYTICS MINI-EDITION

To have any hope of meaningfully putting people at the top of the agenda, the board needs access to the right metrics. This was debated at October's CEOs, Owners and Investors Purple Breakfast Club. Download below

2018-10-03T17:26:49+00:00 October 3rd, 2018|

How to manage the Brexit ‘people panic’

Hospitality is facing a huge recruitment drive from a reduced pool of candidates, so how can you make your offer stand out, asks Jane Sunley A cross vast swathes of the hospitality industry, there’s something of a recurring theme – skills shortages threatened by Brexit. But beyond just panicking, there are some creative solutions that can be implemented to ensure your business is as attractive as possible to the available workforce. We’ve had staffing crises before and we’ll have them again, so this is now less about panicking and more about finding different and creative solutions. Offer reassurance The smart [...]

2018-10-02T16:18:48+00:00 October 2nd, 2018|

The Ultimate employee engagement score (a three minute ‘how to’ read)

Service businesses are worrying about candidate shortages, labour turnover and how they're going to fuel profitability and growth with such a shortfall of people. It’s clear that employee engagement drives customer satisfaction, which, in turn, impacts bottom line profits. There is also a clear correlation between managerial effectiveness and engagement levels, which goes on to impact the retention and morale of existing teams and, therefore, a company's ability to attract great people. By optimising people practices, leadership capability and accountability for engagement, together with clear ‘people KPIs’, the value add from your people is very likely to increase exponentially. However, [...]

2018-09-19T11:31:01+00:00 September 19th, 2018|

Why training is no longer enough

You probably know Purple Cubed as a boutique HR consultancy, or perhaps for our award-winning technology. However, when we started out (in 2001) we also used to deliver rather good learning and development and, for a number of years, e-learning. However, as the world changed, we switched our attention to bigger picture stuff that would deliver sustainable employee engagement and enable businesses to deal with change. At the same time, the development aspects of our delivery work changed to facilitation, group coaching and enabling people to deliver their own great stuff. Which is how it should be, because the [...]

2018-08-17T12:16:50+00:00 August 22nd, 2018|

Why you need joined up people systems (and how to do it…)

By Tom Lake, Product Manager at Purple Cubed HR software has evolved and changed over the years, with a dazzling array of cool apps now on the market. The need to adopt a joined-up, streamlined approach has, therefore, become increasingly important and a top priority for businesses across all industries. From simplifying processes to full-scale automation, companies are starting to realise that without integration, there can be no digital transformation. If systems aren’t aligned, it can be a time consuming and costly process to manage everything individually. More and more tech companies are coming together via APIs (application programme [...]

2018-08-14T08:38:48+00:00 August 13th, 2018|