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Engaging Education

I’ve recently decided to get re-educated. I’m not sure what possessed me to ‘go back to school’ at the ripe old age of *bleep* but, hey, I guess we are never too long in the tooth to exercise the old grey matter!

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How to deliver five-star customer service

There’s an amazing story about a woman called Zoe Shaw who became a millionaire receptionist. How did she do this? Well, quite simply she delivered five-star customer service and it was noticed. When a management member left to set up his own company, he asked Zoe to go with him and run reception. He couldn’t pay her a high wage, instead offering her shares in the company.

In 2005 the company, New Star Asset Management, floated on the stock exchange and Zoe’s shares were worth a massive £1 million; changing her life forever. The moral to this story is your front of house role is significant, you are important, you can build your career and like Zoe, you never know who you are meeting, talking to or impressing. But how do you truly deliver five-star customer service?

This article by Jane Sunley originally featured in University Caterer. To read in full click the below link, 

How to deliver five-star customer service

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Harnessing talent through culture and the freedom to act

Last month I was in Dubai to help launch our first international office, learnpurple UAE, and field a lot of media interviews. The UAE is a melting pot of labour. One example which comes to mind where the number of journalists I met from everywh

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What is business success?

This week, learnpurple launched its new report – Harnessing Talent for Business Success – at the first 'Purple Breakfast' of the year (it was fab by the way, with the inspirational Read More

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