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Measuring the effectiveness of L&D

The working world around us has changed, and is changing, dramatically. Businesses across the UK have to have the right employees in place for their company to succeed in this difficult climate. As a result, people management and productivity have strongly come into focus, with employers investing more in L&D to ensure their workforce is capable of delivering the excellent service needed to survive. 

This article by Mary Jane Flanagan was originally featured in Training Journal. To read in full click the below link,

Measuring the effectiveness of L&D

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A thank you goes a long way...

Operations Director, Jon Reed explores the concept of positive strokes and their impact on culture and teams.

Driving along country roads last week, I quickly became incensed by the attitude of a fellow driver who rather than show grati

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Customer loyalty

Customer loyalty is that tantalisingly intangible commodity that,  although unable to be bought at any price, can be freely given by the consumer. If a business proves they can offer the customer what they want and then keep on giving it to them, the gift they receive in return is that of loyalty.

This article featuring Sally Brand was originally featured in University Caterer. To read in full click the below link,

Customer loyalty 

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Remarkable people

Caroline White looks at how organisations can gain by thinking outside the box.

Sometimes a company does something that makes them stand out from the crowd. In today’s uncertain times, it is refreshing to see a business try out ne

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“The customer is always right”…right?

Jodi Goldman discusses how sometimes saying no is just as important as saying yes to clients.

Almost anyone who’s ever done a day’s work will have heard the famous adage, “the customer is always right”. The sayin

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Trust and the supply chain

Jane Sunley looks at getting the best from your supply partners.

Recently learnpurple rolled out a bespoke online talent management system to an international player in 22 countries in 12 languages (including Thai, Russian and Balinese)

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Who wants to be an entrepreneur?

Jo Harley on Entrepreneurship.

It made me smile when, during the first episode of this year’s ‘The Apprentice’, Lord Sugar told the soon-to-be-fired candidate that he couldn’t call himself an entrepreneur saying

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