There’s an amazing story about a woman called Zoe Shaw who became a millionaire receptionist. How did she do this? Well, quite simply she delivered five-star customer service and it was noticed. When a management member left to set up his own company, he asked Zoe to go with him and run reception. He couldn’t pay her a high wage, instead offering her shares in the company.
In 2005 the company, New Star Asset Management, floated on the stock exchange and Zoe’s shares were worth a massive £1 million; changing her life forever. The moral to this story is your front of house role is significant, you are important, you can build your career and like Zoe, you never know who you are meeting, talking to or impressing. But how do you truly deliver five-star customer service?
This article by Jane Sunley originally featured in University Caterer. To read in full click the below link,
How to deliver five-star customer service