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A passion for people

Running a posh Cantonese restaurant group isn't easy - particularly if you have no experience in the field. Hakkasan CEO Niall Howard wants to give staff autonomy, he tells Adam Hill. The HRD job comes later...

This article originally featured in HR Magazine. To read in full click the below link,

A passion for people

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How to harness talent for business growth and success

It is an accepted fact nowadays that people make or break a business. The talent and skills of individuals combined drive business success. And when you are planning to grow as an organisation, this couldn’t be more important. In order to grow, you first need to prosper and achieve your goals.To get to this point though, you need to have the right people, in the right roles, doing the right tasks, excellently. But with time and money often the biggest challenges facing growth organisations, harnessing your talent and managing their performance and development is at times left to the wayside.

This article by Jane Sunley originally featured in University Caterer. To read in full, click below,

How to harness talent for business growth and success

 
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The (Skills) Matrix

A friend of mine is at a crossroads in their role at work and so we met up last week to discuss.

Following a recent acquisition, the company Claire works for has more than doubled in size and as a result she now has several different ca

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Engaging Education

I’ve recently decided to get re-educated. I’m not sure what possessed me to ‘go back to school’ at the ripe old age of *bleep* but, hey, I guess we are never too long in the tooth to exercise the old grey matter!

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How to deliver five-star customer service

There’s an amazing story about a woman called Zoe Shaw who became a millionaire receptionist. How did she do this? Well, quite simply she delivered five-star customer service and it was noticed. When a management member left to set up his own company, he asked Zoe to go with him and run reception. He couldn’t pay her a high wage, instead offering her shares in the company.

In 2005 the company, New Star Asset Management, floated on the stock exchange and Zoe’s shares were worth a massive £1 million; changing her life forever. The moral to this story is your front of house role is significant, you are important, you can build your career and like Zoe, you never know who you are meeting, talking to or impressing. But how do you truly deliver five-star customer service?

This article by Jane Sunley originally featured in University Caterer. To read in full click the below link, 

How to deliver five-star customer service

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