Wednesday January 6, 2016
Employee engagement may be difficult to measure, but it’s emerging as one of the most important tools when retaining employees, says Jo Harley
Employee engagement – it’s a tricky subject. There’s disparity about what it means, people often treat it as a tick-box area and very few hospitality businesses deliver on it for bottom-line benefit.
According to Gallup, 83% of employees say they are not engaged or are actively disengaged at work – and this is costing the UK economy billions. This seems crazy when companies with low engagement scores earn an operating income that is 32.7% lower than companies with more engaged employees.
Surely if employee engagement is the driver of business and economic growth, employers should be moving it to the top of their agendas?
This article originally featured in The Caterer, to read in full click the link below