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Blog : Engage, retain and grow the people you have


Engage, retain and grow the people you have

This article appeared in The Sunday Times 12 July 2009

Sean Wheeler, group director of people at Hotel du Vin and Malmaison (click here for a case study)

I joined Malmaison just after it acquired Hotel du Vin. I knew that the two brands would surely employe a wealth of talented people. The trouble was that nobody really knew what their skills, aspirations and needs were.

I am a great believer in making the most of what you have before looking elsewhere. We are known as a great place to work and I feel we owe it to our people to help them reach their potential or at least help them towards it.

The other important aspect is that, with strong brand cultures like ours, the people are the brand. It therefore makes sense to engage, retain and grow the people you already have.

This approach also means that you can save on recruitment and training costs. We use and online system from Talent Toolbox that enables us to manage performance, track the aspirations and have comprehensive succession plans as well as providing a "people balance sheet" for the board.

For a case study of how the hotels group has worked with us click here.

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