Wednesday May 2, 2012
The London Olympics are almost here, with thousands of people expected to visit the capital.These tourists, ranging from families to CEOs, will be staying in hotels, eating in restaurants and drinking in bars, placing hospitality in the spotlight. Staff in this sector will represent the UK. Image will be a key criterion, but is it time for employers to be more open-minded when recruiting? Should they place attitude, cultural fit and the ability to deliver excellent service above how an individual looks?